Q: Help! I accidentally deleted an attachment in QuickBooks Online - how do I restore it?


So I’ve got some bad news and good news for you…

Bad News – Intuit can’t recover a single account back to a previous point in time or recover just a selection of your data. This means that once you delete a transaction, there’s no way for Intuit to restore it.

Intuit maintains the disaster recovery backups for their entire infrastructure. But they lack the ability to restore data on an individual account level. For example, they wouldn’t be able to restore deleted customers, transactions, invoices, journal entries, etc. It’s Intuit’s responsibility to entire backups of the entire platform, but it’s your responsibility to back up your company data and your clients’ data.

Good news -That’s where Rewind comes in! We provide automatic backups for QuickBooks Online, giving you the freedom to recover lost or deleted data such as attachments, journal entries, invoices and transactions. Rewind significantly reduces the risk of data loss and removes the burden on your team to maintain daily backups.

Rewind gives you three ways to restore deleted data – in this case, an attachment -from your backup:

1. Rewind a single item: If you deleted a single attachment, you are able to go through your Rewind Vault and restore it back to a certain point in time, without losing any subsequent work.
2. Rewind a group of items: Simply select the group of attachments you’d like to restore through the Account Rewind tab.
3. Rewind an entire QuickBooks Online account: Better safe than sorry! This can be done through the Account Rewind tab and you will be able to restore the file to any previous point in time.

Whether it’s a result of a client’s mistake, 3rd part app integration with a bug or data import gone wrong, a data disaster can occur at any moment with no warning. Make sure that whenever it happens to your QuickBooks Online account, you can quickly recover without having to redo hours of work.

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