Gary Fagerholm is a Senior IT Systems Engineer at CeriFi, a recognized market leader in financial services education and training. His role involves keeping the day-to-day network operations running and ensuring the company’s Microsoft Azure and Office 365 environments run at peak performance.
Most – if not all – CeriFi employees use Microsoft Office 365, which delivers great messaging and team collaboration functionality. However, in the back of Fagerholm’s mind, he knew a critical piece of the tech stack was missing – reliable, fast, and comprehensive data backup.
“A significant portion of our business’s intellectual property resides within our Microsoft Office 365 tenant. We knew that Microsoft explicitly states in their service agreement that while they do everything reasonably possible to prevent their customers suffering data loss, they’re ultimately not responsible for ensuring data is backed up – the customer is.”
Pre-empting “what-if” scenarios
While CeriFi had (fortunately) never experienced a catastrophic data loss, Fagerholm was mindful that Microsoft’s 90-day auto-purge of all deleted folder content represented an unacceptable business risk. The prospect of one day needing to access data that was completely irretrievable weighed on his mind.
As with most businesses, the significance and value of the emails and files contained in CeriFi’s Microsoft Office 365 account is difficult to quantify, but it’s an integral part of the organization’s core processes and decision-making.
The decision to invest in Rewind’s Backups for Microsoft 365 has laid these concerns to rest, as Fagerholm explains: “If someone within the organization accidentally or maliciously deleted an important folder or email inbox, our IT team would work to retrieve the content via the O365 tenant. But if the content was already purged, we would have a safety net – we’d look to our Rewind account for recovery options.
“With Rewind, data restoration is almost instantaneous. Without the Rewind solution in place, the effort could involve days of effort – and there would be no guarantee of successful full retrieval of all data.”
With Rewind, data restoration is almost instantaneous. Without the Rewind solution in place, the effort could involve days of effort – and there would be no guarantee of successful full retrieval of all data.Gary F
Senior IT Systems Engineer, CeriFi
Backup solution non-negotiables
So, what should IT professionals scrutinize and thoroughly evaluate when selecting a backup solution? Fagerholm shares his view: “It must work. Too often, older backup solutions appear to function, but without testing, IT personnel aren’t aware of the failures until they find themselves in a recovery scenario.
“Rewind ticked that box out the gate, along with offering ease of use, integration, ongoing support, and coverage. The pillow is certainly softer at night knowing that our intellectual property is safely backed up and secured inside the Rewind vaults.”