The SaaS resilience blind spot costing teams billions
Enterprises know which collaboration tools are critical. Most aren’t actually prepared to maintain productivity when they go down.
SaaS is often treated as a single category of tools, yet different applications play very different roles, and failures don’t carry equal consequences.
Some outages are inconvenient. Others halt work entirely. In our survey* of IT, CloudOps, and R&D leaders at large enterprises, 73% reported that Jira outages have impacted delivery timelines. The impact isn’t just lost access to a tool, but the breakdown of coordination, visibility, and execution across teams. For many organizations, Jira is their operational backbone. When it goes down, work stops.
Despite this, SaaS resilience is still treated as a general IT concern. Backup and recovery approaches are applied broadly, with little focus on failover readiness for systems whose function determines whether the business can operate at all.
This report examines how organizations prepare for disruption, where recovery expectations outpace reality, and which SaaS resilience gaps must be addressed first.
*Q4 2025 survey of IT, Cloud Ops, and Engineering leaders at companies with 500–10,000+ employees.