Backups for Jira Service Management

Atlassian backs up its platform as a whole and cannot recover your Jira account only. Protect your Jira Service Management data with automated daily backups and fast, on-demand data recovery.
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Rewind is an Atlassian-backed company.
100,000+ organizations across the globe have trusted us with their data.

Automated Daily Backups and Restores

Automate your daily Jira Service Management backups in a few minutes, without any coding or maintenance.

  • Automate your daily backups in just a few minutes.
  • Get unlimited additional backups with one click.

Recover your Jira Service Management data in a few clicks from any type of data loss and get back to business fast.

  • Recover your whole Jira Service Management account data with one click
  • Restore any item of your choice with its child items in a few clicks

Full Backup Coverage

Service Desks

Requests

Attachments

Comments

Queues

Rapid, Granular Restores with No Coding

Rapid Data Recovery

Rewind’s self-serve portal enables rapid restores in a few clicks.

Granular Restores

Rewind provides granular restores so that you can restore the data you need and keep what’s up to date.

Stay compliant

Pricing

How many Jira Service Management Agents are in your organization?

How many Jira users are in your organization?

Professional Plan

$200

USD / month

$4.00 US / user / month

Monthly and Annual payment options are available. For annual plans, please contact sales@rewind.com
  • 30-Day Free Trial
  • Easy Setup in minutes

  • Automated Daily Backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, On-Demand Restores

  • Full Backup Coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

Professional Plan

$200

USD / month

$4.00 US / user / month

Monthly and Annual payment options are available. For annual plans, please contact sales@rewind.com
  • 30-Day Free Trial

  • Easy Setup in minutes

  • Automated Daily Backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, On-Demand Restores

  • Full Backup Coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

Enterprise Plan

$200

USD / month

$4.00 US / user / month

Monthly and Annual payment options are available. For annual plans, please contact sales@rewind.com
  • 30-Day Free Trial

  • Easy Setup in minutes

  • Automated Daily Backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, On-Demand Restores

  • Full Backup Coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

Enterprise Plan

$200

USD / month

$4.00 US / user / month

Less than $2.70 US / user / month
  • 30-Day Free Trial

  • Easy Setup in minutes

  • Automated Daily Backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, On-Demand Restores

  • Full Backup Coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

We put an awful lot of trust in our apps with almost everything being in the cloud. If your data gets corrupted, your chances of getting it back or getting it fixed in short order may be limited or non-existent. Using Rewind Backups for Trello will give you the assurance that nothing is broken forever.

Scott Friesen, Trello Consultant
Simpletivity

Rewind is now proudly SOC 2, Type 2 compliant

Rewind is the leading third-party provider of SOC 2 compliant SaaS backups. Our full SOC report and detailed security portal is available upon request.

CCPA

GDPR

PIPEDA

SOC 2

SOC 3

Frequently Asked Questions

In order to set up Rewind Backups for Jira Service Management, please visit our app page on Atlassian Marketplace and install the app by following the instructions. Rewind backups for Jira Service Management is a cloud app and no installation is required on your local system. 

No, Rewind Backups for Jira Cloud covers both products.

No. Rewind backups for Jira Service Management include unlimited cloud storage on Rewind Vault.

Rewind keeps the backup snapshots for 365 days, which are easily accessible through your Rewind account for on-demand restores.

Rewind’s automatic backups are performed on a daily basis as default. When you need an additional backup, you can initiate it from your Rewind account using the “Backup Now” function.

To initiate a Restore, simply log in to your Rewind account (either from rewind.com or in the My Apps menu in Jira Service Management) and navigate to the Advanced Restore tab. From there, choose the date/time you would like to Restore to, and click Restore.

When you initiate a restore, your instance will be restored exactly back to how it was on the date you selected. Your current data as of the date of the initiation will be replaced with the data saved in the backup snapshot taken the day you’ve selected to restore to. So, if on Wednesday, you restore your data back to Monday, any changes made on Tuesday will not be present. Please note that when restoring resources, Rewind will not delete any resources, but simply update them as part of the restore process.

If you have questions or need support, you may send an email to help@rewind.com, or simply type into the live chat window to speak directly to our Support Wizards, 7 days a week.