Backups for Jira Service Management

Atlassian backs up its code, not your data. Safeguard Jira Service Management, including Assets, with automated daily backups and flexible data recovery.
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25,000+ organizations trust Rewind with their business-critical cloud application data.

Effortless automated backup

Easy, efficient, and effective – no complex configuration, scripting or versioning required. Rewind’s Jira backup solution safeguards Jira Software Cloud, Work Management, and Service Management (with Assets) products.

  • Back up from the moment you connect with Rewind
  • Capture incremental changes to your data daily
  • Run a one-off backup on-demand with one click
  • 365-day versioning and data retention

Recovery assistance from Rewind

When you lose data, the Rewind team is here to help get you back up and running with our Restore On Request services for JSM.

  • Recovery support from the Rewind team
  • Fully managed restoration of your data
  • Recover individual items or entire data sets

Secure, compliant storage included

The security of your data is our top concern. Rewind’s internal security and compliance team is dedicated to upholding our rigorous standards and certifications.

  • End-to-end 256-bit and TLS 1.2 encryption 
  • SOC 2, Type 2 certification + SOC 3
  • User profiles and access management
  • Single Sign-on (SAML 2.0)
  • Real-time audit log of backup and user events
  • International data residency storage options
  • GDPR ready processes

Coverage across your Atlassian cloud

Trusted by over 25,000 organizations & backed by Atlassian, Rewind safeguards your Atlassian Jira, Confluence, Bitbucket, and Trello data. Rewind Backups for Jira covers business-critical data such as:

  • Issues
  • Projects
  • Workflows
  • Boards
  • Automations
  • Epics
  • Dashboards
  • Sprints
  • Assets
  • … and so much more

Pricing

Jira Service Management and Jira Work Management are included in Rewind Backups for Jira Cloud.
How many Jira Users are in your organization?

Free plan

$0

USD / month

$0 US / user / month

Free for organizations under 10 users.


  • Easy setup in minutes

  • Automated daily backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, on-demand restores

  • Full backup coverage

  • Expert support 7 days a week

  • NEW: Data residency

Professional plan

$200

USD / month

$4.00 US / user / month

Monthly and Annual payment options are available. For annual plans, please contact sales@rewind.com
  • 30-day free trial

  • Easy setup in minutes

  • Automated daily backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, on-demand restores

  • Full backup coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

Professional plan

$200

USD / month

$4.00 US / user / month

Monthly and Annual payment options are available. For annual plans, please contact sales@rewind.com
  • 30-day free trial

  • Easy setup in minutes

  • Automated daily backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, on-demand restores

  • Full backup coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

Professional plan

$200

USD / month

$4.00 US / user / month

Less than $2.70 US / user / month
  • 30-day free trial

  • Easy setup in minutes

  • Automated daily backups

  • 365 day backup history

  • Unlimited cloud storage for backups

  • Fast, on-demand restores

  • Full backup coverage

  • Expert support 7 days a week

  • NEW: Data residency and SSO support

We knew Atlassian provides limited data backup coverage, but that doesn’t extend to backup of account-level data in GitHub and Jira.

Eran Polak
R&D Manager at Matics

Rewind is now proudly SOC 2, Type 2 compliant

Rewind is the leading third-party provider of SOC 2-compliant cloud backups. Our full SOC report and detailed security portal is available upon request.

CCPA

GDPR

PIPEDA

SOC 2

SOC 3

Frequently Asked Questions

Get Rewind Backups for Jira Service Management here. Rewind is a cloud app, and no installation is required on your local system. 

No, Rewind Backups for Jira Cloud covers both products.

No. Rewind backups for Jira Service Management include unlimited cloud storage on Rewind Vault.

Rewind keeps the backup snapshots for 365 days, easily accessible through your Rewind account for on-demand restores.

Rewind’s automatic backups are performed daily as default. When you need an additional backup, you can initiate it from your Rewind account using the “Backup Now” function.

To initiate a Restore login to your Rewind account (either from rewind.com or in the My Apps menu in Jira Service Management) and navigate to the Advanced Restore tab. From there, choose the date/time you would like to Restore to, and click Restore.

When you initiate a restore, your instance will be restored exactly back to how it was on the date you selected. Your current data as of the date of the initiation will be replaced with the data saved in the backup snapshot taken the day you’ve selected to restore to. So, if on Wednesday, you restore your data to Monday, any changes made on Tuesday will not be present. Please note that when restoring resources, Rewind will not delete any resources, but simply update them as part of the restore process.

If you have questions or need support, email help@rewind.com, or type into the live chat window to speak directly to our Support Wizards, 7 days a week.