Stop losing sales to store issues

Rewind tells you when the store is experiencing issues so you can take action before it impacts your conversion rates.

Trusted by over 25,000 organizations across the globe.

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Why Rewind

Making a sale is nice. Saving one is even better.

Rewind Monitor is always watching your store for issues that could impact your revenue.

Automated store testing

Ensure your store and critical user journeys are always working as expected

Downtime monitoring

Stay on top of downtime, from slow-loading checkouts to widespread outages.

Email & Slack notifications

Know the moment something goes wrong, so you can fix it, stat.

QA test your Shopify store while you sleep

The average Monitor customer makes hundreds of theme updates per month. From third-party app installs to custom code – there are tons of opportunities for mistakes to affect your store. Rewind Monitor automatically checks for anomalies in your store metrics (like your conversion rate) and checks customizable user journeys for errors. Quickly catch a broken add-to-cart button or a checkout flow so you can get them fixed and keep sales moving.

Catch downtime you didn’t even know you had

When was the last time an outage impacted your store? On average, Shopify merchants using Monitor are informed of 18 incidents of downtime per month. Monitor keeps an eye on hard and soft downtime on Shopify, as well as the third-party apps that your business relies on. You’ll be the first to know if a payment processor is down, if your subscription app is having issues, and more.

Get better results from your marketing campaigns

Knowledge is power. Monitor’s Downtime Actions give you quick links to save leaking sales when your store is experiencing an issue. Checkout loading slowly? Reschedule that email blast until you know your conversion funnel is at its best. Add to cart button broken? Scale back those pricey ad campaigns until the issue is resolved.

Inform your team of site issues before your customers do

No one wants to hear about a broken checkout in a customer support ticket or an Instagram comment. Monitor gives you granular control over who on your internal and external teams receives instant downtime and error notifications, whether that’s by email or by Slack.

Your store is in safe hands

Monitor is part of Rewind’s Protection Suite for Shopify. Along with Monitor, the Protection Suite gives you access to best-in-class Shopify store backups and additional tools like bulk product change notifications as well as the leading store copy tool for Shopify so you can test store updates in a safe staging environment.

If our store went down we’re looking at thousands of orders that can’t be placed.

Julia Friesen
Ecommerce Merchandising Manager, Knix.com
Julia Friesen, Ecommerce Manager

Rewind Monitor FAQs

You define the user journeys that are important to your store. If you’re unsure where to start, we recommend reading this blog post for inspiration.

Test flows will not impact store metrics on Shopify, Google Analytics, or Amplitude.

Rewind Monitor tracks both hard and soft downtime on the Shopify platform itself, as well as a variety of third-party apps like Klaviyo, Gorgias, and Judge.me. See the full list of third-party apps here.

Store downtime can impact your store’s conversion rates, often without you even realizing it. By knowing as soon as it happens, you have the ability to intervene and save sales. For example, you might want to temporarily offer an alternative payment method or delay a major product drop to a time when your store is functioning at its best.

Shopify merchants can access Rewind Monitor if they are subscribed to the Rewind Protection Suite. To access the Protection Suite, simply select a Protection Suite plan when signing up to Rewind Backups, or upgrade to a Protection Suite plan if you are an existing Rewind Backups customer.

The Protection Suite is Rewind’s total protection package for Shopify stores. Accessible via Rewind Backups, the Protection Suite includes Rewind Backups, Rewind Monitor, Rewind Alerts, and Rewind Staging under one monthly plan. Learn more here.

If you have questions or need support, you may email help@rewind.com, or simply type into the live chat window to speak directly to our Support Wizards, 7 days a week.

Pricing

How many orders does your store get every month?

Backups Only

$9

USD / month

+ Includes backups for Klaviyo and Mailchimp

  • Automated daily backups

  • Unlimited restores

  • 365 day backup history

  • Email & chat support

  • Anytime manual backups

  • Real-time backups

  • Metafields backups

  • Multi-user support

  • Comprehensive or granular restore

Protection Suite

$79

USD / month

+ Includes backups for Klaviyo and Mailchimp

  • Automated daily backups

  • Unlimited restores

  • 365 day backup history

  • Email & chat support

  • Anytime manual backups

  • Real-time backups

  • Metafields backups

  • Multi-user support

  • Comprehensive or granular restore

  • 24/7 monitoring of key user journeys

  • Detect full or partial outages on Shopify

  • Detect outages on third-party apps

  • Insights into what’s gone wrong

  • Email & Slack notifications

  • GA4 store metrics monitoring

  • Maintain up to 10 test stores

  • Comprehensive staging environment

  • Continuous sync

  • Copy parts or all of your store

  • Deploy to live store with few clicks

  • Bulk product change notifications

  • Email & SMS notifications

  • In-app view of triggered alerts

  • Downloadable change reports

  • Customizable alert thresholds

Backups Only - Enterprise

$299

USD / month

+ Includes backups for Klaviyo and Mailchimp

  • Automated daily backups

  • Unlimited restores

  • 365 day backup history

  • Email & chat support

  • Anytime manual backups

  • Real-time backups

  • Metafields backups

  • Multi-user support

  • Comprehensive or granular restore

Protection Suite - Enterprise

$499

USD / month

+ Includes backups for Klaviyo and Mailchimp

  • Automated daily backups

  • Unlimited restores

  • 365 day backup history

  • Email & chat support

  • Anytime manual backups

  • Real-time backups

  • Metafields backups

  • Multi-user support

  • Comprehensive or granular restore

  • 24/7 monitoring of key user journeys

  • Detect full or partial outages on Shopify

  • Detect outages on third-party apps

  • Insights into what’s gone wrong

  • Email & Slack notifications

  • GA4 store metrics monitoring

  • Maintain up to 10 test stores

  • Comprehensive staging environment

  • Continuous sync

  • Copy parts or all of your store

  • Deploy to live store with few clicks

  • Bulk product change notifications

  • Email & SMS notifications

  • In-app view of triggered alerts

  • Downloadable change reports

  • Customizable alert thresholds

All plans are month-to-month. Recurring charges, including monthly or usage-based charges, are billed every 30 days. For information on annual billing, please contact sales.

Have any questions? Get in touch.

Start protecting your store – and your sales

Get a 7 day free trial of the Rewind Protection Suite