A:
You could, but it’s not very effective
Some users are under the impression that having a CSV export is like creating a backup of their Zendesk data . It’s understandable why you might think that since Zendesk provides help articles dedicated to CSV backups. However, this is simply bad practice, and here’s why:
You have to remember to regularly update your CSV
Everything about CSV files has to be done manually, including updating them. If you rely on CSV files as your backup, you will have to remember to update those files on a consistent basis. In some cases, even a week-old export might be too outdated to be used to recover after a problem.
Meet Backups for Zendesk by Rewind
Rewind is introducing Backups for Zendesk, the only cloud-based backup and restore solution available for Zendesk triggers and automations. Forget everything you know about exporting data and let Rewind handle the heavy lifting. With automated backups, you’re never more than a couple of clicks away from restoring your Zendesk data.
Great, well how do I get started?
We’re currently working on Backups for Zendesk. If you’re interested in keeping your Zendesk data secure, join the waitlist and we’ll keep you up to date on Backups for Zendesk.