Sub-processors

Last updated March 2024

All processing is in accordance with Rewind’s Terms of Service and Privacy Notice respectively. Prior to engaging any third-party sub-processor, we ensure they meet our requirements for security, privacy, confidentiality, and compliance with applicable data protection laws. We review all sub-processors regularly to ensure they still meet the original requirements and any additional requirements that may have arisen. Any data transferred is done so in accordance with applicable data protection laws.

Rewind uses sub-processors to assist in providing our products and services. A sub-processor is a third-party data processor who, on behalf of Rewind, processes personal data.

We will make updates to the sub-processor lists via this webpage. You can also subscribe to notifications at security.rewind.com for when this list is updated. If you have questions about our sub-processors, please reach out to privacy@rewind.io.

The sub-processors on the following list are engaged in Rewind business data processing and delivery and support our products:

Sub-processorApplicable ServiceData TypeNature and Purpose of ProcessingLocation
Amazon Web ServicesAll Rewind ServicesCustomer Content
Customer Account Data
Customer Usage Data		Infrastructure Provider including hosting services, storage and support.USA, Europe (Ireland, Germany), Canada, Australia
DocusignAll Rewind Services


Personal data contained in communications
Electronic agreements
USA
Google Cloud Platform (BigQuery)All Rewind ServicesSystem and event logs
Customer Account Data
Customer Usage Data		Internal reporting, analytics in a data warehouseCanada, USA
GitHubAll Rewind ServicesSystem and event logs 
Customer Usage Data		Issue trackingUSA
HoneybadgerAll Rewind ServicesSystem and event logs onlyMonitoring and error reporting of platform and related servicesUSA
HubspotAll Rewind ServicesCustomer Account DataCustomer Relationship ManagementUSA
IntercomRewind backups for GithubCustomer Account DataCustomer Relationship ManagementUSA
New RelicAll Rewind ServicesSystem and event logs onlyMonitoring and error reporting of platform and related servicesUSA
SalesforceAll Rewind ServicesCustomer Account DataCustomer Relationship ManagementCanada
Segment (Twilio)All Rewind ServicesCustomer Usage DataProduct AnalyticsUSA
Sendgrid (Twilio)All Rewind ServicesCustomer Account DataEmail InfrastructureUSA
SlackAll Rewind ServicesCustomer Account DataInternal CommunicationsUSA
StripeAll Rewind ServicesCustomer Account DataPayment collection and handlingUSA
ZendeskAll Rewind ServicesCustomer Account DataCustomer Relationship ManagementUSA

The sub-processors on the following list are engaged in the support of only some of Rewind’s features, such as the Rewind Alerts and Rewind Monitor products:

Sub-processorApplicable ServiceData TypeNature and Purpose of ProcessingLocation
GadgetRewind AlertsCustomer Account Data
Customer Usage Data		Development PlatformCanada, USA
Jagged PixelRewind MonitorCustomer Account Data
Customer Usage Data		Deliver, Manage and Maintain ApplicationCanada, USA

If you are a candidate applying for work, Rewind may use the following sub-processors to process your application:

Sub-processorPurposeLocation
CalendlySchedulingUSA
DocusignElectronic AgreementsUSA
LinkedIn RecruiterRecruitmentUSA
Smart RecruitersRecruiting and Human ResourcesUSA

Update Log:

28 March 2024 – provided additional details on processing