Last updated April 2022
Welcome to Rewind’s sub-processor page where we maintain a current list of sub-processors authorized to process customer data for Rewind services. As disclosed in Rewind’s Data Processing Addendum for GDPR Compliance, Rewind uses the authorized sub-processors listed below to process personal information.
All processing is done in accordance with Rewind and BackHub’s Terms of Service and Privacy Notice respectively. Prior to engaging any Third-Party sub-processor, Rewind ensures any Sub-processor we use meets our requirements for security, privacy, and confidentiality. We review all sub-processors regularly to ensure they still meet the original requirements and any additional requirements that may have arisen. Where applicable, Standard contractual clauses (SCC’s) are in place with sub-processors who transfer data between EU and non-EU countries.
We will make updates to the sub-processor lists via this webpage. You can also subscribe to notifications at security.rewind.com for when this list is updated.
| Sub-processor | Purpose | Location | Service |
| Amazon Web Services | Hosting provider | USA, Europe (Ireland, Germany), Canada | Rewind / BackHub |
| Skykick | Deliver, manage and maintain your cloud backup for Office 365 services. | USA, Europe | Rewind (Microsoft 365 backups only) |
| Heap | Application Support | USA | Rewind / BackHub |
| Honeybadger | Application Monitoring | USA | Rewind / BackHub |
| Hubspot | Customer Relationship Management | USA | Rewind / Backhub |
| New Relic | Application Monitoring | USA | Rewind / BackHub |
| Papertrail (Solarwinds) | Log Management | USA | Rewind / BackHub |
| Sendgrid (Twilio) | Email Sending Infrastructure | USA | Rewind |
| Stripe | Payment collection and handling | USA | Rewind / BackHub |
| Intercom | Customer Relationship Management | USA | BackHub |
| Slack | Internal Communications | USA | Rewind / BackHub |
| Google Cloud Platform (BigQuery) | Data Warehouse | Canada, USA | Rewind / BackHub |
| GitHub | Computer Programming Code Repository & Management | USA | Rewind / BackHub |
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