Last updated March 2025
Rewind partners with select subprocessors to support the delivery of our products and services. A subprocessor is a third-party entity that processes personal data on Rewind’s behalf.
We ensure that all subprocessors comply with security, privacy, confidentiality, and regulatory standards, as outlined in Rewind’s Terms of Service and Privacy Notice. Before engaging a subprocessor, we conduct thorough assessments to confirm compliance with applicable data protection laws. We also perform regular reviews to maintain these standards and adapt to evolving requirements.
Where applicable, Standard Contractual Clauses (SCCs) govern data transfers between the EU and non-EU countries to ensure lawful cross-border processing.
Stay Updated:
- 🔄 This webpage reflects the latest subprocessor list that support Rewind in the services it provides.
- 📩 Subscribe to updates at security.rewind.com to receive notifications of changes.
- 📧 For inquiries, contact privacy@rewind.io.
Capitalized terms have the meanings defined in the Rewind Terms of Service, Data Processing Agreement (DPA), and Privacy Notice.
To enhance clarity and transparency, we’ve restructured our list of subprocessors into the following categories: Infrastructure & Security, Platform Specific, General Operations, and Subprocessors for Specific Services.
Infrastructure & security
These subprocessors provide essential infrastructure and security services to ensure the reliability and protection of our offerings:
| Subprocessor | Data Type | Purpose | Location |
|---|---|---|---|
| Amazon Web Services (AWS) | Customer Content, Customer Account Data, Customer Usage Data | Infrastructure provider, including hosting services, storage, and support | USA, Europe (Ireland, Germany), Canada, Australia |
| Honeybadger | System and event logs only | Monitoring and error reporting of platform and related services | USA |
| New Relic | System and event logs only | Monitoring and error reporting of platform and related services | USA |
Platform specific
These subprocessors are specifically utilized on the Rewind App, data collected using these subprocessors is de-identified whenever possible:
| Subprocessor | Data Type | Purpose | Location |
|---|---|---|---|
| Appcues | Customer Account Data, Customer Usage Data | User onboarding & in-app guidance | USA |
Specific services
These subprocessors are engaged in supporting specific features, such as Rewind Alerts and Rewind Monitor products:
| Subprocessor | Applicable Service | Data Type | Purpose | Location |
|---|---|---|---|---|
| Gadget | Rewind Alerts | Customer Account Data, Customer Usage Data | Development platform | Canada, USA |
| Pixel Union | Rewind Monitor | Customer Account Data, Customer Usage Data | Deliver, manage, and maintain application | Canada, USA |
Note: We regularly review all subprocessors to ensure they meet our stringent requirements for security, privacy, confidentiality, and compliance with applicable data protection laws. Any updates to this list will be made via this webpage. You can also subscribe to notifications at security.rewind.com for updates. If you have questions about our subprocessors, please reach out to privacy@rewind.io.
Update Log:
26 June 2025 – removed Microsoft Clarity, removed subprocessors not specifically engaged in processing customer data
21 March 2025 – removed Intercom, added general and platform specific subprocessors, updated vendor names and added categories to improve clarity and transparency
28 March 2024 – provided additional details on processing